Conference Agenda

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Venue

Hyatt Regency New Orleans
601 Loyola Avenue
New Orleans, LA 70113
Tel: (504) 561-1234

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Sponsorship and Exhibit
Opportunities Available

Contact Melissa Sefic at (212) 803-6067 to find out how to customize a sponsorship/exhibit package which is most appropriate for your institution. Learn more.

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Wednesday, March 14, 2012

11:00 AM -

Registration Opens

Thursday, March 15, 2012

Click on a track to view full breakout session details

Credit Risk Operations/Strategy Regulation and Legislation Technology Showcase

7:45 AM -

Registration & Breakfast

Sponsored by:

8:20 AM -

Chairman’s Opening Remarks

John McNamara, Chief Marketing Officer, LIVEVOX

8:30 AM -

The CFPB and Bringing Collections into the 21st Century

Moderator: David Ingram, Senior Marketing Director, EXPERIAN

Panelists: John Graubert, Partner, COVINGTON & BURLING LLP

Panelist: Tony Hadley, Vice President of Government Affairs, EXPERIAN

9:15 AM -

Leveraging Email, Texting, Web & Chat - Success Stories and Strategies to Improve Collections Effectiveness

Moderator: Vytas Kisielius, Chief Executive Officer, COLLECTIONS MARKETING CENTER LLC

Panelists: Carlo Galloro, VP, Credit & Collections, CASH STORE FINANCIAL

Panelist: John Graser, Director of Collection Strategies and Recovery, BARCLAYCARD U.S

Panelist: Matthew Tomko, Vice President, Collection Segmentation and Performance (Collection Strategies), SALLIE MAE

10:15 AM -

Break

10:45 AM -

Interview: First Look – The New Bankruptcy Rules and Changing Trends: What’s Next?

Thomas A. Lee III, Managing Partner, BECKET & LEE LLP

Chris Lundquist, President and CEO, LUNDQUIST CONSULTING INC.

11:30 AM -

A Case Study with US Bank: Innovative Customer Communication Solutions for Collections and Recovery

Moderator: Brian Reiss, Managing Director - U.S. Practice, BRIDGEFORCE, INC.

Panelist: Jamey Benedetto, VP, Collections Communication Strategy Manager, U.S. BANK

Panelist: Jim Blyskal, SVP, Collection Strategy Manager, Retail Payment Solutions Risk Management, U.S. BANK

Panelist: David Furlong, Vice President - Direct Marketing Fulfillment Manager, US BANK

Panelist: Thomas McNamara, Managing Director, QUATTRO DIRECT

12:15 PM -

Keynote: CFPB Update

John Tonetti, Credit Information, Collections, and Deposit Markets, CONSUMER FINANCIAL PROTECTION BUREAU

12:45 PM -

Lunch

1:45 PM -

Refreshment Break in Exhibit Hall

2:00 PM -

Track: Credit Risk View Track Identifying Fraud in Credit Portfolios Before Losses Occur

Panelist: Neill Haskin, Senior Vice President and Senior Fraud Policy Manager, BANK OF AMERICA

Panelist: Glen Sgambati, CISM, CIPP, CRISC, CTP, Chief Risk and Security Officer, EARLY WARNING SERVICES, LLC

2:00 PM -

Track: Operations/Strategy View Track The Link Between Agency, Buyer and Creditor

Panelist: Mike Bendickson, President, ABSOLUTE RESOLUTIONS CORP.

Panelist: Nancy Hughes, Vice President of Business Development, ALLIANCEONE

Alexander Dunlap, Director, Debt Sales, WELLS FARGO & CO.

2:00 PM -

Track: Regulation and Legislation View Track Understanding TCPA: Maximize Consumer Contacts and Minimize Risk

Panelist: John Bedard, Jr., Attorney, BEDARD LAW GROUP, P.C.

John McNamara, Chief Marketing Officer, LIVEVOX

Panelist: John Tallarico, VP, Product Management, SOUNDBITE COMMUNICATIONS

2:45 PM -

Track: Credit Risk View Track Case Study - Best Practices in Statistical Collection Scoring: How Florida Power & Light Used Statistical Modeling to Drive Better Collection

Panelist: Dwayne Banasiak, Vice President, SUNGARD

Panelist: Carlos Gandarillas, Decision Support Manager, FLORIDA POWER & LIGHT

2:45 PM -

Track: Operations/Strategy View Track Lessons From The Field: A Student Loan Collections Crash Course

Moderator: Brad Dey, Principal, SECOND ORDER SOLUTIONS

Scott Barton, Chief Executive Officer, SECOND ORDER SOLUTIONS

Trey Greene, Vice President, Portfolio Management, FIRST MARBLEHEAD

Panelist: Don Siler, Chief Sales/Marketing Officer, MRS ASSOCIATES

Panelist: Scott Carter, Vice President of Student Lending & Operations, KAPLAN EDUCATION

2:45 PM -

Track: Regulation and Legislation View Track Complying with the FTC Policy on Deceased Collections

Panelist: Gary Becker, Chairman, and Chief Legal Officer, DCM SERVICES, LLC

Panelist: J.C. Gunnell, Chief Executive Officer, Chair of the Board, ESTATE INFORMATION SERVICES, LLC

Panelist: Barbara Sinsley, Partner, BARRON, NEWBURGER, & SINSLEY PLLC

3:30 PM -

Refreshment Break in the Exhibit Hall

4:00 PM -

Track: Operations/Strategy View Track How will Servicers Redefine their Loss Mitigation and Foreclosure Process in 2012?

Panelist: John Kowalak, Partner, Consumer Finance Group, PWC

Panelist: Scott Lutz, Senior Manager, Consumer Finance Group, PWC

Panelist: Nicole Matuszewski, Vice President, DHM MORTGAGE SERVICING

4:00 PM - 6:00 PM

Track: Technology Showcase View Track Emerging Technology Showcase With Live Demos

Moderator: John Savage, Managing Director of Risk Technology & Solutions, BRIDGEFORCE, INC.

J'Amy Colburn, Regional Manager, INNOVIS

Laura Hernandez, Public Records Specialist, THOMSON REUTERS

Manos Margaritis, Deputy CEO, EXODUS S.A.

Presented by:

5:00 PM -

Track: Operations/Strategy View Track Cloud Computing in the Credit & Collection Ecosystem

Panelist: David Pauken, Chief Executive Officer, CONVOKE SYSTEMS

6:00 PM -

Reception

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Friday, March 16, 2012

7:45 AM - 8:45 AM

Roundtable Café in the Exhibit Hall

9:00 AM -

Pushing the Data and Scoring Envelope: This Time It’s Very Personal

Panelist: Christine Pratt, Analyst, AITE GROUP

Panelist: Paul Gallucci, Director and Collections Offering Manager, CGI

Panelist: Joanne Gaskin, AMP, Senior Director, Scores and Analytics, FICO

Panelist: Tom Jordan, Director, Product Development/Sales Solutions - Collections, TRANSUNION

10:00am - 10:15am

Refreshment Break

10:15AM -

Understanding financially distressed consumers: behavior, engagement, and the road to recovery

Panelists: Brian Enneking, Vice President, Consumer Marketing, ENCORE CAPITAL GROUP

Christopher Trepel, Senior Vice President and Chief Scientific Officer, ENCORE CAPITAL GROUP

11:00AM -

Conference Concludes

Venue

Interested in sponsoring?

Sponsorship and Exhibit Opportunities Available