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Venue

Talking Stick Resort
9800 E. Indian Bend Road
Scottsdale, AZ 85256
Tel: 866-877-9897

Wednesday, October 24, 2012

11:00 a.m. -
Registration Opens

Sponsored by:

12:00 p.m. - 3:30 p.m.
12:45 p.m. - 2:15 p.m.
Closed-Door Connect & Collaborate Workshop
Workshop Leader: Scott Carter, Head of Call Center Operations, ZESTFINANCE
2:30 p.m. - 4:00 p.m.
4:10 p.m. -
Chairman's Welcome
John McNamara, Chief Marketing Officer, LIVEVOX
4:15 p.m. -
Sink or Swim? Navigating Significant Change in the Collections Industry
Panelist: Tim Bauer, Chief Executive Officer, INTEGRITY SOLUTION SERVICES, INC. (ISSI)
Panelist: Bill Allen, Chief Executive Officer, ALW SOURCING, LLC
Doug St. Peters, Vice President, Portfolio Management, SALLIE MAE
Steve Leckerman
5:00 p.m. -
The Risk of Risks: Are You Prepared?
Elliot Schreiber, Chairman, THE SCHREIBER BART GROUP
5:45 p.m. - 7:00 p.m.

Thursday, October 25, 2012

Click on a track to view full breakout session details
7:45 a.m. -
8:20 a.m. -
Chairman's Opening Remarks
John McNamara, Chief Marketing Officer, LIVEVOX
8:30 a.m. -
Keynote Address
Darrin Benhart, Deputy Comptroller for Credit and Market Risk, OFFICE OF THE COMPTROLLER OF THE CURRENCY (OCC)
9:00 a.m. -
Culture Change - Managing Customer Experience
Marcelo Aita, President and CEO, NCB MANAGEMENT SERVICES, INC.
Panelist: John Graser, Director of Collection Strategies and Recovery, BARCLAYCARD U.S
David Ogletree, Senior Vendor Manager, SPRINT
Panelist: John Watson, President, ARS NATIONAL SERVICES
Christopher J. Willis, Partner, BALLARD SPAHR
10:00 a.m. -
10:30 a.m. -
11:15 a.m. -
Future of the Debt Sales Market
Moderator: Stacey Schacter, CEO, VION RECEIVABLE INVESTMENTS
Panelist: Amy H. Anuk, Senior Vice President, Business Development, ENCORE CAPITAL GROUP
Panelists: Michael Flock, Managing Partner, FLOCK ADVISORS
Panelist: Matthew Maloney, Chief Investment Officer, Senior Executive Vice President, FIRST FINANCIAL ASSET MANAGEMENT / FFAM CAPITAL PARTNERS
12:15PM -
CFPB Update
Peggy L. Twohig, Assistant Director, Office of Nonbank Supervision, CONSUMER FINANCIAL PROTECTION BUREAU
12:45 p.m. -
1:30 p.m. -
Dessert in Exhibit Hall

Sponsored by:

2:00 p.m. -
Track: TRACK A View Track Rogers Case Study - Improving Contacts and Agency Productivity
Panelists: Nigel Marhue, Director, Credit & Collections, ROGERS COMMUNICATIONS
Panelist: Tom Miller, Vice President of Analytics, NOBLE SYSTEMS
2:00 p.m. -
Track: TRACK B View Track The Search For Balance In Risk Management
Moderator: Eric Lindeen, Director of Marketing, ZOOT ENTERPRISES
Panelist: Frank Bria, Research Director, TOWERGROUP
Panelist: Chris Klemann, Vice President, Payments, ZALE CORPORATION
2:45 p.m. -
Track: TRACK A View Track Quantifying Subprime Consumer Psychology: Implications for Operational Strategy
Panelists: Brian Enneking, Vice President, Consumer Marketing, ENCORE CAPITAL GROUP
Christopher Trepel, Senior Vice President and Chief Scientific Officer, ENCORE CAPITAL GROUP
2:45 p.m. -
Track: TRACK B View Track Loan Modification Study Presentation
Ezra Becker, Vice President, Research and Consulting, TRANSUNION
3:30 p.m. -
4:00 p.m. -
Track: TRACK A View Track Avoiding the Pitfalls of Call Volume Harassment: Strategies for Risk Mitigation
Panelist: Jennifer Cohen, General Counsel, LCS FINANCIAL SERVICES
Panelist: Justin M. Penn, Partner, HINSHAW & CULBERTSON LLP
4:00 p.m. -
Track: TRACK B View Track Changing the Collections Game with Self-Service and Mobile Technologies
Russell Robinson, CEO, TELROCK
Anthony (AJ) Travagline, Head of Collections for the Nordic Region, ENTERCARD
4:45 p.m. - 5:45p.m.
Track: TRACK A View Track Igniting Story and Building Teams
Mark L. Mathia, CEO & Executive Coach, TRIDENT
5:30 p.m. - 7:00 p.m.

Friday, October 26, 2012

8:00a.m. -
8:35 a.m. -
Chairman's Recap
John McNamara, Chief Marketing Officer, LIVEVOX
8:45am -
Global Economic Update
Dr. F. John Mathis, Professor of Global Economics & Finance, THUNDERBIRD SCHOOL OF GLOBAL MANAGEMENT
9:30 a.m. -
Future of the Industry: The Association Perspective
Moderator: John McNamara, Chief Marketing Officer, LIVEVOX
Panelist: Mike Bendickson, President, ABSOLUTE RESOLUTIONS CORP.
Panelist: Louis Freedman, Founding Partner and Managing Member, FREEDMAN ANSELMO LINDBERG, LLC
Panelist: Mark Neeb, President/CEO, THE AFFILIATED GROUP
10:30 a.m. -