A discussion of how to best utilize the emerging technologies in Collection Agency Management to drive performance, cut costs and reduce risk, with a focus on Data Aggregation and Reconciliation, Performance Score Carding, and Compliance Management.

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Faced with the challenge to reduce costs, manage/cure inventory, and implement tighter compliance policies, leaders of Verizon Wireless set forth on a path to re-examine their existing infrastructure and business strategies in search of a more centralized and efficient operation. Join them as they discuss how they not only exceeded these goals but improved their contact rates by leveraging Cloud to streamline multi-site operations, sunset costly legacy equipment and execute more efficient and risk-averse contact strategies, such as improved IVR routing and automatic account-based penetration controls.