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Hyatt Regency New Orleans
601 Loyola Avenue
New Orleans, LA 70113
Tel: 1-888-421-1442

Interested in sponsoring?

Sponsorship & Exhibit Opportunities Available
Contact Melissa Sefic at (212) 803-6067 to find out how to customize a sponsorship/
exhibit package which is most appropriate for your institution. Learn more.

Thursday, March 21, 2013

2:00 p.m. -
BBVA Case Study: Self-Service Collections from the Customer Viewpoint
Mark Tuggle, EVP and Director of Collections & Recovery, BBVA COMPASS

In this case study you’ll hear why BBVA built a new model of collections for its delinquent borrowers, what went into creating this self-service offering and how it has fared. You’ll also learn about next steps for this project that are being considered, and the director of collections & recovery’s basic thoughts on the future of collections.

2:45 p.m. -
Meeting the New Agency/Vendor Management Regulatory/Control Requirements
Moderator: Steve Stark, Director, US Practice, BRIDGEFORCE
Christopher J. Couch, Managing Partner, COUCH, CONVILLE & BLITT LLC
Tony L'Abbate, Senior Vice President, Operations Control, NCO
Robert H. Obringer, SVP, Compliance/General Counsel, PHILLIPS & COHEN ASSOCIATES, LTD.

The Consumer Financial Protection Bureau made it official last year that larger debt collection entities (e.g., agencies, debt buyers, attorneys) will come under federal supervision for the first time beginning Jan. 2, when they will begin oversight. With the world of third party debt collections changing rapidly, we as an industry are all trying to determine what standards we need to comply with and how to best prepare. In response, many of the largest lenders are aggressively re-tooling their Vendor Management Programs based upon the premise that they are required to monitor/control external vendors as closely as their own internal operations. The impacts of this will be felt across the entire industry and not just by the larger players. This session will provide participants with real-time cross industry perspectives on what key stakeholders are doing to proactively prepare for and address these new regulatory/control requirements.

4:30 p.m. -
New Opportunities and Challenges in the Student Lending Market
Scott Barton, Chief Executive Officer, SECOND ORDER SOLUTIONS
Trey Greene, Vice President, Portfolio Management, FIRST MARBLEHEAD
Heather Strong, Director of Debt Management Vendor Operations, Student Lending, RBS CITIZENS
Matt Myers, VP, Portfolio Performance Analytics, GOAL STRUCTURED SOLUTIONS, INC.

• Current and future volume trends for Private Student Loans • New tools for curing delinquency that work for performance, the OCC, and the CFPB • Navigating the new regulatory guidelines of both the student and collections Collection and recovery strategies specific to Private Student Loans • What to expect in the debt sale market for student loans • Key considerations in working with high risk for-profit school portfolios

5:15 p.m. -
From the lab to the boardroom: Using applied psychological research to improve collection models and the consumer experience
Panelists: Brian Enneking, Vice President, Consumer Marketing, ENCORE CAPITAL GROUP
Christopher Trepel, Senior Vice President and Chief Scientific Officer, ENCORE CAPITAL GROUP

‘Encore recently completed a psychographic field study that revealed significant differences between prime and subprime consumers in the areas of financial knowledge, planning myopia, and decision-making behavior. The results have important implications about how to describe, understand, and resolve consumer financial distress within the collection process. The study findings will be discussed and applications to business strategy and public policy will be explored