This panel of experts will address some of the thorniest legal issues facing creditors and collectors in today’s markets. You will hear the latest on the TCPA lawsuits that are being filed, along with an update on the FCC’s proposed rule changes. Is it safe to use your dialer? The panel will discuss the wave of “call frequency” cases filed under the FDCPA and state law, as well as the latest decisions on leaving voice mail messages. How many times can you attempt to contact a consumer before your cross the line into “harassment”? Should you leave a voice mail message and if so what should it say? You will also learn about the challenges facing furnishers and their collection networks under the FCRA, as the panel discusses the proper handling of disputes and other critical credit reporting issues. How do you reasonably investigate the disputes you have received, and what can be done to ensure that disputes are properly handled by all members of your collection channel? Here is your chance to hear expert attorneys address today’s legal challenges and to ask them your questions on the TCPA, FDCPA and the FCRA.

Collection managers in the real estate industry are seeing unprecedented times with defaults and foreclosures happening at maddening pace. With all the government programs, private lender programs and no sight of it letting up loss mitigation is now front and center. This panel of “in the trenches” experts will share how they're overcoming some of the key challenges and unique tips & techniques for the long haul.

Having been on the "fire-fighting" line for so long and with defaults lightening up the question now is: Where do we go from here? Having learned many lessons and collected much data over the past two years, yet with things still tentative, this panel will speak frankly about some of the future strategies being put in place and new best practices.

How can you collect more money, reduce FTE and other expense, ensure data quality and provide better customer service? The answer is simple. Technology. This session will provide real life examples of technology being used that will achieve these goals. It will provide you with a view of how the environment looked before and after technology and automation have been implemented.