INDUSTRY INNOVATION SESSION LUNCHEON: USING AUTOMATED SCORECARDS TO OPTIMIZE COLLECTIONS, IMPROVE COLLECTOR PERFORMANCE AND MITIGATE RISK

Learn how CallMiner – the leader in speech analytics solutions for Institutional, Third Party or Outsourced collection centers – and its industry leading solution – CallMiner Eureka – leverages the copious amounts of voice data generated from collector and debtor interactions to automatically score collectors' performance with a single, composite number that can be used to train collectors, compare to other collectors, centers or LOBs, or to roll-up into a single performance index. 

Learn how Sentry Credit is using speech analytics to automatically:

• grade collector performance with highly granular scorecards
• identify collectors who are deviating from statutory greetings, i.e.,
  "mini-Miranda" and other procedures
• identify high risk interactions

Note: Lunch will be served during the sessions

Sponsored by: