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The Cosmopolitan of Las Vegas
3708 Las Vegas Boulevard South
Las Vegas, NV 89109

Thursday, November 3, 2011

2:00 PM - 2:45 PM
Deep Dive: Debt Collection Litigation Trends & Statistics
Tim Collins, Associate Director, Compliance, HYUNDAI CAPITAL AMERICA
Michael L. Frost, Senior Vice President & General Counsel, THE CBE GROUP, INC.

As discouraging as the recent trends in debt collection lawsuits may seem an in-depth review of the litigation data reveals some surprising developments. Once you see what the numbers show you will be better able to respond accordingly and prevent future litigation. Topics to be discussed include: • Understanding the numbers behind the explosive growth in litigation • Identifying any opportunities in your organization to reduce exposure • Preventing lawsuits with tested methods

2:45 PM - 3:30 PM
TCPA – What’s Legal, What’s Not
John Bedard, Attorney, BEDARD LAW GROUP, P.C.
John McNamara, Debt Collections Program Manager, CFPB
John Tallarico, VP, Product Management, GENESYS | SOUNDBITE COMMUNICATIONS

• Understanding the nuances of TCPA • Current hot button issues: use of auto dialers, existing business relationship, express consent and more • What you need to do to reduce your risk of exposure in-house • Agency audits – what you need to look for to prevent litigation • Key case law developments • What the future holds for the TCPA

4:00 PM - 5:00 PM
Best Practices For Selecting and Implementing Advanced Risk & Collections Systems
Session Leader: Brian Reiss, President, BRIDGEFORCE INC.
Panelist: Robert Box, Former Chief Operating Officer, ALLIANCE DATA
Panelist: David Edelson, Director, Collection Operations, BARCLAYS BANK
Panelist: Raymond J. Peloso, Executive Vice President, CITIZENS FINANCIAL GROUP, INC.

Selecting and implementing advanced risk and collections systems can be a daunting task for an organization of any size. With so many external options and competing agendas internally, it can be hard to stay objective and select the system that truly meets your needs. Bridgeforce and leading risk and collections executives will discuss best practices to ensure that the right vendor/solution is selected and that there aren’t any surprises when it comes time to implement. Topics to be discussed include: • Getting started by clearly defining and prioritizing system requirements • Creating and managing the RFP process to ensure objectivity • Guiding the RFP process to its conclusion and securing internal funding • Ensuring the project is delivered on time and on budget • Preparing the business to take advantage of the new capabilities on Day 1

5:00 PM - 5:45 PM
Student Loan Collections Crash-Course: What’s Changing & What’s Different
Moderator: Brad Dey, Principal, SECOND ORDER SOLUTIONS
Scott Barton, Chief Executive Officer, SECOND ORDER SOLUTIONS
Trey Greene, Vice President, Portfolio Management, FIRST MARBLEHEAD
Panelist: Don Siler, Chief Sales/Marketing Officer, MRS ASSOCIATES
Panelist: Jeff Simendinger, Chief Operating Officer, SIMM ASSOCIATES