2011 has been a landmark year in the debt-sales market: a historic shift in the debt-purchasing industry, and significant changes in the very structure of sellers’ market strategies. A leading debt broker and two major national debt-selling creditors discuss the year’s events and offer valuable insight into the placement and sale strategies of both spot and flow sellers.

How do Creditors assess the financial stability of the collection agencies and debt buyers they partner with? What are critical balance sheet and income statement metrics? How are key operational processes and internal controls assessed and validated to ensure that assets are safeguarded? How can the Creditor gain comfort that agencies and debt buyers comply with legal and regulatory rules to minimize public exposure? How can agencies and debt buyers prepare for these audits?

• Review of key regions: Canada, Caribbean, Latin America, South America, Other? • Call qualities on voice and non-voice work - who's doing better? • Labor cost trends • US unemployment impact on off-shore - is outsourcing coming back to USA • Regulatory challenges: TCPA, FDCPA, new Consumer Financial Protection Bureau • Trends to reduce call attempts per day/week • Success through web chat • Markets poised for growth • Using “Work from Home” agents for pre-charge-off work

Additional data sources that are far too often overlooked - household wealth, assets and ability to pay - are the engines that drives solutions such as income, discretionary spend, and ability to pay solutions. Whether you are a bank, a collection agency or a debt buyer, this presentation will show you how a greater understanding of household wealth and assets can help provide the full 360 degree view of your customers wallet and household balance sheet ……the missing link to collections success.