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Swissotel Chicago
323 East Wacker Drive
Chicago, IL 60601
Tel: 888-73-SWISS

Interesting in Sponsoring?

To find out how to customize a sponsorship/exhibit package which is most appropriate for your institution, contact Melissa Buono-Sefic at (212) 803-6067.


Save the Date!
22nd Annual Financial Services Collections & Operational Risk Conference
October 27-29, 2014
The Cosmopolitan of Las Vegas, Las Vegas, NV
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3 days | 3 focused themes | 30+ Presenters
21st Annual Financial Services Collections & Operational Risk Conference
October 21-23, 2013 | Swissotel, Chicago, IL

The Collections Industry is Changing Rapidly
Stay On Top of the Regulatory News

JP Morgan Chase's settlement with the OCC is likely to reverberate across all components of the debt collection market. Join us at the Financial Services Collection and Operational Risk Conference to hear the very latest on regulatory demands from the OCC and the CFPB, and how debt issuers, buyers and collectors are responding.

These powerful sessions will cover the topic in detail:

Powering Your Consumer Complaint Resolution Program >>Learn more

The Evolving Debt Collection State and Federal Legal and Regulatory Landscape: Emerging Change >>Learn more

Documentation and Data – Recent Legislation, CFPB and Steps to Take >>Learn more

Debt Sales Industry: The Year of Living Dangerously (and Opportunities you can't Afford to Ignore) >>Learn more

About the Conference

The 21st Annual Financial Services Collections & Operational Risk Conference (formerly known as the Financial Services Collections & Credit Risk Conference) will bring together critical decision makers concerning credit and collections from all facets of financial services, including cards, mortgage, home equity, auto, overdraft/DDA, personal loan, commercial, small business, student loans, and alternative lending from:

  • Credit Granting Institutions
  • Collection Agencies
  • Debt Brokers/Buyers/Resellers
  • Loan Servicers
  • Collection Law Firms
  • Solutions Providers
  • Scoring Companies


Register Today
It’s time to register and book your hotel!

Or call Ingrid Olsen at (212) 803-8456 or Glen Van Dusen at (212) 803-6072.

News & Updates

More than 60% of the attendees are creditors! Review full list.

Conference brochure available
Download your copy today and plan your conference experience.

Patti Bass, Bass & Associates' Founder and CEO to chair conference. Read her letter.

Full agenda available. Conference to focus on 3 tracks/themesCompliance/Operational Risk Management, Technology and Legal & Regulation

Second keynote speaker announced
Michele Raneri, Experian's Vice President of Analytics to present.

Primary Financial Services to sponsor and IAT SmartDial and National Loan Exchange to exhibit. View full list of sponsors/exhibitors.

Pre-Conference Workshop added
CARMA's CEO, Michelle Shaffer to present on Caught in the Cross-Hairs - Mitigating Vendor Risk

New advisory board member added
David Ogletree, Sprint's Senior Vendor Manager

Closed-Door Connect & Collaborate Sessions added for credit grantors/issuers and agencies.

TCPA Workshop added
David J. Kaminski to present on the Changing Face of the Law and its Impact on Dialers, Consent, Predicting Future Rulings by the FCC.

Keynote speaker announced!
Kevin Moss, Wells Fargo’s Chief Risk Officer and EVP to present.