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18th Annual National Collections & Operational Risk Conference
March 24-26, 2014 | Fontainebleau Miami Beach, Miami Beach

Join creditors and other collections & debt recovery senior industry executives

Get in-depth coverage through workshops, case studies, interactive panel discussions and presentations covering the most top-of-mind topics affecting creditors, debt recovery specialists, compliance experts and operational risk management. Network with creditors from SunTrust Bank, UMB Bank, Alliant Credit Union, Kohl's Dept Store and many others at our 18th Annual National Collections & Operational Risk Conference, March 24-26, 2014.

Personalize your learning experience—view the full agenda or choose sessions from these 3 themes.


Operational Risk/Compliance/Legal


Register Online Now
Or call Ingrid Olsen at (212) 803-8456 or Andreas Junjulas at (212) 803-8775.



Learn from some of the best minds in your industry. 30+ influential practitioners from organizations such as Citi Retail Services, Sallie Mae, ACA International, Dell Financial Services and GM Financial will be covering top-of-mind topics you will want to hear.


Take part in a collaborative resolution to long standing collections issues. From a client, agency and legal perspective, topics such as call frequency, account data that needs to be included and/or available before contacting a consumer, dispute handling, requisite notices to a consumer, and voicemail messages will be discussed during one of our panel discussions.


Build your professional resource. From speaker presentations, handouts, notes from sessions, and peers you meet, you can acquire an arsenal of information that you can take back to the office to reference later when working on your business strategies.


Get direct access. Get your questions answered by dozens of leading vendors who understand your business challenges and are serious about helping you get the right solutions.


Personalize your learning experience. Choose sessions from three themes: Agency, Operational Risk/Compliance/Legal, and Technology, to openly explore critical issues directly impacting your business.