ONLINE ENROLLMENT SURGE: Capital One Financial CEO Richard Fairbank (left) recently described direct mail as "the Pony Express," while American Express President Ed Gilligan declared: "We are now predominantly a digital company."
Back in the early 2000s, it was considered risky for credit-card companies to lean heavily on their websites to sign up new customers. The perception was that people who were scouring the Web for credit offers tended to be desperate and unreliable. more »
A Georgia-based collection agency and seven employees are facing fraud charges after a federal investigation revealed tactics that prosecutors believe convinced more than 6,000 people to pay the firm an estimated $4.1 million in purported debts, according to a criminal complaint filed Tuesday. more »