The Challenges of Spanish-Language Collections in the U.S.
The Federal Trade Commission and Consumer Financial Protection Bureau hosted a “Debt Collection and the Latino Community Roundtable” in October to examine how collection and credit reporting impact Latino consumers - particularly those with Limited English Proficiency (LEP).
Astrid Rial
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Sen. Elizabeth Warren recently told New York Federal Reserve President William Dudley to man up on bank enforcement, warning him that if he won't, "we need to get someone who will." more »
Odysseas Papadimitriou, a former senior director in Capital One's credit card division, is CEO of the personal finance websites CardHub & WalletHub.
Most people don't like reading the fine print. That's a problem when there is important information and money on the line. That is precisely why the financial services industry must change the way that product disclosures are designed. more »
Is it true that risk-management process knowledge is what has been missing in banking all these years? more »
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Every day, debt collectors deal with people who have found themselves in tough and sensitive financial situations. more »
Maura Dundon is senior policy counsel at the Center for Responsible Lending.
The Consumer Financial Protection Bureau's recent report on private student loans drew a sharp critique from lenders, who claim that the CFPB unfairly singles out private loans while ignoring problems with federal student loans. more »
Raymond Natter is a partner in the Washington law firm of Barnett Sivon & Natter, P.C.
Regulatory policies need to be both rational and consistent in order to work efficiently. Conflicting regulatory requirements lead to paralysis, and irrational regulatory requirements lead to waste and unnecessary costs. more »
Rohit Gupta, president and chief executive of Genworth Mortgage Insurance, and Adolfo Marzol, executive vice president of Essent, are co-chairs of U.S. Mortgage Insurers.
Policymakers, consumer advocates and housing industry experts are coming to a consensus that the credit pendulum has swung too far in the aftermath of the housing crisis. more »
The Honorable Michael B. Kaplan is a bankruptcy judge for the district of New Jersey in Trenton
Congress should amend the bankruptcy code to permit borrowers to discharge student loan debt if their net monthly income is insufficient. more »
Derek Corcoran is the chief experience officer at Avoka.
We live in the age of the customer, as American Banker's recent Financial Services Marketing & Innovation Symposium in New York made clear. Here are a few of the biggest takeaways from the event earlier this month. more »
The powerful, well-tuned U.S. economy is picking up speed rapidly, with much of the power under our hood yet to be fully engaged, according to the latest report on small business credit trends from Experian and Moody's Analytics. The road to a full recovery, however, remains long. more »
Rich Walker is a managing director with Winterberry Group, where he leads the financial service practice.
Fair lending is a key consideration for any consumer lending program. According to the "effects test" or disparate impact doctrine used by the Consumer Financial Protection Bureau, credit card issuers must avoid not only direct, intentional discrimination but also practices that have the effect of discrimination. more »
Paul Schaus is president and of CCG Catalyst.
If third-party vendor risk management is becoming an overwhelming chore for your bank, perhaps you're interpreting the most recent guidance from the Office of the Comptroller of the Currency and the Federal Deposit Insurance Corp. too literally. more »

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