Collections & Credit Risk

The Neustar Guide to TCPA Risk Mitigation

How do you successfully navigate the Telephone Consumer Protection Act’s (TCPA) auto dialing restrictions when phone data is constantly changing, and when mobile phone data is difficult to verify? Find out in the just-released white paper The Neustar Guide to TCPA Risk Mitigation.

In this whitepaper, you’ll learn:

• About new TCPA interpretations
• How phone data is changing today
• How to navigate TCPA auto dialing restrictions
• The importance of authoritative phone data to mitigate TCPA risk

The Consumer Financial Protection Bureau and Debt Collector Oversight

CFPB Director Richard Cordray has indicated that debt collector oversight will be a priority for the Bureau because an estimated 30 million consumers are being pursued by debt collectors for an average amount of $1,500. The CFPB will pursue its overarching goal of advancing transparency and fairness throughout the financial services industry.

This white paper summarizes a recent web seminar with NobelBiz, in conjunction with Collections&CreditRisk, to help debt collectors understand the CFPB and the new examination process it will use to supervise debt collectors.

Building Brand Loyalty in Financial Services

In an industry where brand loyalty is key, banks must work diligently to ensure top-notch service and customer outreach through every one of its channels. To truly engage consumers and turn them into loyal customers, financial institutions must move beyond traditional approaches to inspire emotional connections that generate stronger brand loyalty. Download the paper to find out how customer service and social media interactions are building positive emotional connections with customers.

The Revolution Within: Opportunities and challenges across the global payments landscape

No matter where you look within the payment processing value chain, rapid technological advances and large-scale regulatory initiatives are working to transform the payments industry. That means for financial institutions and larger corporates alike, challenges and opportunities abound.

Economic & Regulatory Report

The collections, risk and credit climate is changing fast in today’s uncertain economy. Collection agencies, debt buyers and lenders often are overhauling, not just tweaking, their risk and asset management strategies. Technology adoption is critical and the growing challenge for debt collectors is to quickly pinpoint which investments will offer the best returns. Staying on top of the latest regulatory evelopments is critical. As the evolution of collections and debt buying marches on, executives must make the adjustments needed to help them capitalize on a business boom sure to happen as the economy returns to health.

This special report will cover:

• How can technology help you keep pace with the competition? Where should you invest your tech dollars?
• Capitalize on the economy’s ups and downs.
• Where are federal and state regulators directing their attention?
• What do you need to know to ensure compliance?