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Learn about upcoming web seminars; conferences; tradeshows
21st Annual Financial Services Collections & Operational Risk Conference
October 21-23, 2013
Swissotel, Chicago, IL
How do you successfully navigate the Telephone Consumer Protection Acts (TCPA) auto dialing restrictions when phone data is constantly changing, and when mobile phone data is difficult to verify? Find out in the just-released white paper The Neustar Guide to TCPA Risk Mitigation.
In this whitepaper, youll learn:
- About new TCPA interpretations
- How phone data is changing today
- How to navigate TCPA auto dialing restrictions
- The importance of authoritative phone data to mitigate TCPA risk
CFPB Director Richard Cordray has indicated that debt collector oversight will be a priority for the Bureau because an estimated 30 million consumers are being pursued by debt collectors for an average amount of $1,500. The CFPB will pursue its overarching goal of advancing transparency and fairness throughout the financial services industry.
This white paper summarizes a recent web seminar with NobelBiz, in conjunction with Collections&CreditRisk, to help debt collectors understand the CFPB and the new examination process it will use to supervise debt collectors.
In an industry where brand loyalty is key, banks must work diligently to ensure top-notch service and customer outreach through every one of its channels. To truly engage consumers and turn them into loyal customers, financial institutions must move beyond traditional approaches to inspire emotional connections that generate stronger brand loyalty. Download the paper to find out how customer service and social media interactions are building positive emotional connections with customers.