Director of Recovery Management & Strategy
Chase Card Services
Tom Henry is Director of Recovery Management & Strategy for Chase Card Services. Tom is responsible for all outside agency management, strategy development, customer treatment programs and pricing strategies. In addition, asset sales and recovery operations are also a part of Toms organization. Tom joined the firm in January 2005. Prior to joining Chase Card Services, Tom spent 17 years with American Express, where he held numerous positions in operations, fraud and risk management. Tom earned his bachelors degree and a masters degree in organizational leadership from Neumann University.