Introduction to Aflac Insurance
There’s no doubt about it: the supplemental medical insurance market is a complex and competitive one. Consumers have more choice than ever before, but this also means that it is more difficult than ever to differentiate between providers and get the option that you really need.
Given that the health of you and your family is one the line, this is a big decision to make. You want to make sure that you get it right.
To help you in your search we are going to take a closer look at Aflac and explore whether or not the financial protection offered by this Fortune 500 company can be trusted to keep you and your family safe.
Aflac was founded in 1955 by three ambitious brothers, and currently offers financial protection to more than 50 million people around the world. By paying cash benefits to policyholders when they become sick or hurt, those policyholders can focus on recovery rather than financial stress in difficult times.
For over 60 years Aflac says that it has always put the customer first and ensured that it pays out claims fairly and promptly. It is currently expanding rapidly thanks to an ever-evolving series of relevant products and a large range of distribution channels.
In terms of formal accreditations, Aflac is accredited with the Better Business Bureau and also has an A+ rating from it.
Now that we have a better idea of the big picture, let’s dig deeper into the products that are on offer from Aflac. The supplemental lines of insurance include hospital indemnity, accident, short-term disability, long-term care, intensive care and a life plan. It is a comprehensive offering, but how does Aflac stack up in terms of execution?
Creating Your Policy
Policies can be created by individuals or by a company on behalf of its employees. In both instances, however, the policies are 100% employee-paid.
In terms of creating a policy, the user can simply go to the Aflac website and browse the relevant information before hitting “Get a Quote”. The user will be prompted to identify whether they are an individual or a business, and will then be asked to provide a series of relevant information.
This form is simple and after it has been completed, the user will be invited to choose a preferred call time. This is a nice touch and the user will also be given an estimated time until they receive a call from an Aflac agent.
Once on the phone with the agent, the user will be walked through the policy and the process of creating one. Signing up is simple and after having returned the appropriate documents and information the user will have launched their policy.
Reading Through the Policy
As with any complex legal contract, it is incredibly important that the user carefully reads through the information that is presented. Understanding it at this stage will help you to ensure that you are in control and know how to process with key steps like filing a claim and contacting an Aflac agent in the future.
You will also see a huge range of complex terms and conditions around when and how you can file a claim, and in which situations those claims will be voided. Knowledge really is power and if you can develop a keen understanding of how your policy works, you will find that your experience will be all the better for it.
Filing a Claim
When it comes to filing a claim, Aflac has on online portal where users can manage their policy. The relevant medical documents can be submitted via a range of options including fax and email… But as we discovered when looking through the key customer reviews, this can often be a complex and bewildering process. Let’s dig deeper into those customer perspectives new.
Aflac serves a very impressive 50 million people, so it is understandable that there will be some level of discrepancy in terms of the level of service that people experience. To get a better idea of the level of service that the average person experiences, we have dug deeper into thousands of customer experiences to find common trends.
Here is a look at some of the hottest topics that will define your experience with Aflac.
Response to Claims
Worryingly, there are many complaints online regarding this area. Some policyholders say that despite assurances of fast service and resolution time, they have often been left waiting to have their claims resolved.
This is, naturally, a nightmare scenario and means that the policy – which should be helping policyholders to endure as little stress as possible – can become a source of stress. This is why it’s so important to read through the policy arrangements and be an informed consumer.
Unfortunately, many customers also state that their requests for claims were rejected and in those situations not a great deal of supplementary detail was provided. This can give customers the feeling that they are being kept in the dark and it is not ideal at all.
Some customers complain that their claims are not handled transparently and when they make an attempt to follow-up on a claim with customer service, they are not able to reach a specific person. This can be a frustrating process and there are, unfortunately, multiple complaints of a similar nature.
Many policyholders complain that after having attempted to cancel a direct debit, they were unable to do so too.
A Poor Website
Aflac offers an online portal for its policyholders where they can see important information about their policy. According to many users, though, this information in unclear and even missing, meaning that it is not an effective way to track a policy and the relationship with Aflac.
This has led to a range of customer complaints and relates to the general confusion that is experienced when trying to coordinate a claim. Many customers complain about the usability of the platform too, stating that it often asks for passwords to be reset while sessions timeout and remove any progress that had been made with a claim.
Many customers complain that the company often claims to lack important information from policyholders related to claims. This can be a frustrating experience for policyholders, many of whom diligently provide all of the required information only to be told that it is insufficient. Some customers theorize that this is a method of avoiding paying out claims.
Some policyholders complain that the money they toward their policy each month would be better invested elsewhere. One customer complained, for example, that they maintained a policy for nine years and the total amount numbered into the tens of thousands. Upon making a claim, that policyholder only received a small amount each day. The policyholder – like others – believes that they may have been better positioned had they saved that money in their own account.
Making an Informed Decision
Of course, it is important to realize that with 50 million policyholders there will be a huge range of individual experiences and perspectives. Among all of the positive and negative reviews, you can expect for the reality to lie somewhere in the middle.
With that said, insurance is incredibly important and it keeps you and your family safe. When it comes to making the right decision, you should not be afraid to invest the appropriate amount of time to ensure that you find the best policy.
This is why you should use all of the avenues available to you in a bid to generate as much information as possible. This will help you to get a fuller picture of the level of service that you can expect to receive.
If you are seriously considering Aflac, then there is no harm in requesting a quote from them. This can give you an idea of the terms and conditions that they include, and also help you to get a firsthand contact with their customer service department.
Deciding Whether Aflac Is Right For You
Many companies receive accolades and can boast large numbers of customers, but at the end of the day it’s customer satisfaction that counts above all else.
Judging by the range of customer reviews and real-world experiences associated with Aflac, many customers might want to consider avoiding this company and pursuing a policy with another recognized insurer.
The complaints about customer service and complications around claims is truly worrying. Aflac claims that its service is there for its policyholders when they need it the most, but this does not appear to be the case.
Based on the offering and reviews of Aflac, it is probably worth getting a deeper look at the competitors that exist on the market and the policies that they offer. You will most probably find that there are viable alternatives which can help you to protect yourself and your family.