Mercury Insurance Review 2019

Introduction to Mercury Insurance

Established in 1961, Mercury Insurance quickly established themselves as one of the top insurance providers in the United States. Headquartered in Los Angeles, it is believed their assets are in the neighborhood of $4 billion dollars. It is estimated that there are more than 8000 Mercury agents across eleven states. If you are in one of the states in which Mercury works, there is a lot about this company that’s worth your attention. This is particularly true for those shopping around for the lowest insurance rates possible. If that’s you, then you will absolutely be attracted to everything Mercury has to offer.

Is Mercury Insurance Right For You?

At the same time, there are some downsides to this provider. Let’s take a deeper look at those downsides, while stressing the fact that if you are someone with minimal needs and a good driving record, this company could be exactly what you need. On the other hand, there are some pitfalls with Mercury Insurance that should be kept in mind. For young drivers, or for anyone searching for mechanical breakdown insurance, Mercury has a good deal to offer.

If you are someone who needs phenomenal customer service from start to finish, you may want to look elsewhere. As we mentioned before, Mercury is pretty cheap. Unfortunately, it seems as though they want you to sacrifice a good deal for that. Furthermore, it is rather difficult to nominate Mercury as a good provider for homeowners’ insurance.

Mercury Insurance Pros And Cons

If you’re looking for extremely competitive insurance rates, and you live in one of the eleven states in which Mercury Insurance operates, these guys are at least worth a look. In terms of auto insurance, Mercury is quite popular with younger drivers. This could prove to be an excellent provider for anyone looking for their first.

Unfortunately, competitive rates do not mean a great customer service experience. In fact, this seems to be one of the areas in which Mercury falters. When it comes time to submit a claim, the experience could prove to be absolutely dismal. It seems that a lot of Mercury customers have had that experience. Some have reported better experiences. Still, on the customer service side of things, Mercury just doesn’t measure up to some of their competitors.

If customer service isn’t a big deal to you, then the trade-off for good rates could prove to be worthwhile. However, this brings us to another downside. Remember that Mercury only operates in eleven different states. The list currently includes Virginia, Oklahoma, Texas, Nevada, New Jersey, Illinois, New York, Florida, California, Georgia, and Arizona. If you aren’t in one of those states, then you’re out of luck.

This doesn’t even get us into whether or not Mercury Insurance is a sensible choice for anyone who is seeking insurance for their home. On that front, we think you may just want to avoid these guys at all costs. Compared to their auto insurance, which is pretty good on the rates side of things, their homeowner’s insurance is unremarkable at best.

Examining Mercury Homeowners Insurance

When it comes to homeowner insurance from Mercury, you’re still getting the same dismal customer service. That much is consistent. It gets worse however, as the rates with Mercury are among the absolute highest across multiple policy limits. One of the strangest things about Mercury is the fact that you can’t check out online insurance quotes from the company. Just about every single major insurance carrier you will research lets you do this. The best you can do is utilize their mobile app as a customer. This app lets you do straightforward things like view your policy, make a payment, or ask for assistance. In terms of things like low rates, good customer service, and solid discounts for being a good customer, we really can’t recommend Mercury to homeowners in any form or fashion.

With auto insurance, it’s a little bit more of a mixed bag. If you need no-frills auto insurance, and you don’t really care about things like discounts or good customer service, then you may want to look into their auto insurance potential more closely. 

Let’s dig a little deeper into the specifics of auto insurance and homeowner insurance from this company.

Breaking Down Mercury Insurance Auto Coverage

In terms of their auto insurance, there are several things about Mercury Insurance that are worth keeping in mind. You can find a small range of optional coverages, which you can then compare and contrast with other insurance providers. The options you get will depend on which of the eleven states you live in, which is a little frustrating. Nonetheless, the Mechanical Protection feature is quite impressive. This isn’t something you are going to find just anywhere.

Think of Mechanical Protection as a extended warranty to benefit your vehicle. This covers major issues like a transmission issue. There are several different levels of coverage for both new and used vehicles. The coverage can extend up to seven years, or at the point of 100, 000 miles. It comes down to whichever of those comes first. With Mercury Insurance Mechanical Protection, you can also take advantage of some nice features. These perks include 24/7 roadside help, road hazards/tire protection, assistance with rental vehicles, and coverage for interrupted trips.

In addition to Mechanical Protection, the company also offers coverage for rental vehicles. In this specific area, Mercury is comparable to most other insurance companies. There are several different limits for coverage. The low end starts at around $30, and the higher end tops out at $100 with a limit of thirty days total. Roadside assistance is also offered in the $75-$1000-per-occurrence range. Towing, dead batteries, locked doors, or tires that need to be replaced are all examples of the kind of Mercury Insurance roadside assistance you can expect. Their customer service remains spotty, but the roadside assistance element isn’t as frustrating. More often than not, you should be able to get the assistance you need, when you need it.

Traditional Coverage And Possible Discounts

The traditional coverage you can obtain through the company features everything you would expect. Liability coverage, collision coverage, comprehensive coverage, medical payment coverage, and personal injury protections are all available. There is also coverage available for underinsured/uninsured motorists.

As we mentioned before, Mercury Insurance discounts are a little on the disappointing side. There are multicar and multipolicy discounts, as well as an anti-theft discount. These are solid, but by no means do they compare to the discounts you can find elsewhere. On the other hand, there is a good discount available for good student drivers. This could be another reason why Mercury is popular with students.

Filing Your Claim 

Overall, the provided quotes from Mercury are lower-priced than many of their competitors. This is certainly true on their auto insurance side of things. For many individuals, particularly those who need to get the most affordable auto insurance possible, Mercury Insurance is at least worth a look. You just want to decide early on if you are willing to sacrifice things like discounts and good customer service. If you have never had to file a claim before, it can be difficult to appreciate just how useful and necessary customer service can be. This is particularly the case when it comes time to file a claim.

Filing a claim is something you want to take care of as quickly as possible. This isn’t a process you want to spend weeks or even months dealing with. Regardless of who you are, it stands to reason that you are going to want to get your claim filed as quickly as possible. It seems probable that you want to get on with your life. You need something that is straightforward. That is not necessarily the experience you are going to have with Mercury. In fact, a number of customers have complained of long wait times to have their claims processed and money sent. Then, after the money has been sent, they are dropped entirely from their coverage. This is what we mean about Mercury being the best bet for safe drivers with minimal needs and low expectations. Anyone else dealing with Mercury Insurance will likely find themselves frustrated more often than not.

Conclusion

If nothing else, you can at least take comfort in the fact that the company has the financial means to pay your claim. While they aren’t as big as companies like Allstate, they do have the financial security necessary to ensure claims will be paid. We just can’t promise you the experience of getting that money is going to be everything you want it to be. If you are a first-time driver, Mercury Insurance can be extremely tempting with such low rates. We would strongly suggest taking the time to decide how important customer service is to you, if you are shopping around for the first time.

In terms of homeowners insurance, Mercury is pretty disappointing. On that specific front, we would say it is probably in your best interests to just look somewhere else. Overall, Mercury has a few strong points, but a number of unfortunate flaws.

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